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Support - Mangouste AI

We offer two types of support: customer service, to discuss your needs and the services offered as well as accounts and access, and technical support, for the app, the system installed at your site and any technical issue.

Customer Service

Accounts are created and configured by Mangouste AI; there is no self-service sign-up.
 

  • New customer or a question about our services? Contact us through the contact form or call us at (514) 820-1532.

  • Already a customer? You can write to [email protected], copying the person in charge of the account in your organization (recommended), to:

  • request access for a new person in your organization;modify or remove an existing access
     

When in doubt, contact us! We will be happy to help.

Technical Support

Mangouste Central is the application for Mangouste AI customers, available on iPhone, iPad and the Web: it lets authorized users view the cameras of their sites, review recordings and search for specific moments. Technical support covers the application as well as the system installed at your site.

Install the app

  • On an iPhone or iPad: download Mangouste Central from the App Store.

  • On an Android phone or tablet: use app.mangouste.ai.

  • From a computer: app.mangouste.ai.

    The application is not offered as self-service: only authorized users of Mangouste AI customers can sign in. To get access, please contact our customer service.

Contact Us

For any question about your installation or to report a technical issue, use the form below (recommended), write to us by email or call us at (514) 820-1532.

Optional: Your phone number, if you prefer a callback

Your organization's name and the site's address if possible

Device Type
Application
Is the issue reproducible
Geographical Area

What happened, what was expected, any error message — and the approximate date and time.

Phone brand and version if applicable, Browser if known like Edge, Chrome, Firefox, Safari etc. That would be very helpful to help us supporting you.

In addition, feel free to send additional files like screenshots to [email protected]

We aim to respond within two business days, unless your organization benefits from a different service level.

If you prefer email, write to [email protected]. So that we can help you better, please include:
 

  • your name and your organization;

  • the site concerned;

  • the type of device you are using (for example: iPhone 16 Pro) and whether the issue concerns the app or the website;a description of what happened and the approximate time;whether you prefer to be reached by email or by phone — and your number, if by phone.


Do not include sensitive information that is not necessary, such as passwords or credit card numbers.

 

 

Report an access problem

Lost device, suspicious sign-in or someone who should no longer have access? Email us without delay at [email protected] (for compliance) and call us at (514) 820-1532. Also inform the person in charge of the account in your organization.

 

Emergencies

Our services are security aid tools: they are not an emergency service or a human monitoring centre. In an emergency or immediate risk to your safety, it is recommended to follow your organization's procedures and contact the competent emergency services, for example 9-1-1.


Privacy and account requests

 

For data and privacy questions: [email protected]
 

Thank you for your trust — we are here for you!

The Mangouste AI Team

Real-time Security Matters

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BSP License SE 20075150

204 Saint-Sacrement Street Suite 300
Montréal, Québec, H2Y 1W8

Privacy Policy

Telephone: 

‭(514) 820-153‬2

© 2026 by Mangouste AI Inc.

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